Tutorial at the 1st EURO-NGI Summer School
September 27 - October 1
Otto Friedrich University, Bamberg

Heavy Tails:
Performance Models and Scheduling Disciplines

minor modification of parts I--III of the ITC 18 Tutorial
joint with Onno Boxma, Sem Borst, Mor Harchol-Balter
(new part IV.b)

Part I	Introduction and methodology
Part II	Workload asymptotics for Generalized Processor Sharing Systems
Parts III & IV	Delay asymptotics, class-based scheduling and flow-based scheduling